Feedback Loop – Task Management
The Feedback Loop module in the YourCX platform enables comprehensive management of tasks related to feedback and optimization processes. Below are the key functionalities and their applications:
Task Creation
The module allows for quick creation of new tasks in response to feedback or alerts. Tasks can be assigned to specific individuals or teams, taking into account priorities and deadlines. This makes task management more transparent and organized. Any workflow can be created for tasks to match actual internal processes.
Task Management
The system allows ongoing monitoring of task statuses such as “in progress,” “completed,” or “pending.” It is also possible to update task details, such as deadlines, responsible persons, or additional notes, providing flexibility in planning.
Descriptions
Each task can include a detailed description to better clarify its purpose and context. This is especially useful for tasks requiring cross-team collaboration.
Task Closure
Once a task is completed, it can be formally closed, which helps maintain order in the system and enables subsequent reporting and analysis of completed actions.
Linking Tasks with Surveys
At any time, you can quickly return from a task to the relevant survey. Selected survey data is also immediately accessible directly within the task.
Task Watching
The watching feature allows tracking the progress of selected tasks without assigning them to a specific person. This keeps stakeholders informed about progress, increasing process transparency.
Direct Feedback Contact
You can contact the respondent directly from the task to provide information about implemented changes.
Task Statistics
The module generates statistics such as completion time, number of open and closed tasks, or task breakdown by priority. This data enables assessment of team effectiveness and identification of areas for improvement.
Use Cases
Rapid response to negative customer feedback by assigning tasks to customer service teams.
Optimization of internal processes by monitoring recurring issues and assigning them to relevant departments.
Organizing corrective actions based on system-generated alerts.
Providing follow-up to customers who have left particularly important feedback or require further clarification.
